A new correspondent writes: I've been doing some reading in economics lately and started wondering about higher education. What are the incentives to do administration well? Sure, there's personal satisfaction in a job well done. But what about it more broadly? How does change work into this? Without a simple goal like profit, I'm finding it hard to get even little service changes in administration. Maybe I'm simply not understanding the incentives at play? I understand (I think) the incentives at play for faculty and students, but what about administrators?