Oregon State University’s Approach to Smarter, Scalable Campus Support
Learn how Oregon State tackled increasing service expectations and limited resources without adding headcount or cost.
As higher education institutions face shrinking inquiry pools, tighter budgets and rising expectations from students and staff, teams across campus—including student services, operations and IT—are being asked to do more with less. At Oregon State University (OSU), legacy systems and growing demands were slowing progress and limiting flexibility. Rather than continue working around outdated processes, OSU took a strategic step back to rethink how the university provides essential access and support.
Discover how Oregon State tackled increasing service expectations and limited resources—without adding headcount or cost. By reimagining its approach to service delivery, OSU streamlined operations, improved responsiveness and laid a foundation for more scalable, sustainable support.
In this session, we’ll explore:
- Why OSU chose to reexamine how it supports students, faculty and staff
- What prompted the university’s strategic pivot in infrastructure and operations
- How the team overcame implementation and change management challenges
- What impact the new approach has had on access, efficiency and service quality
- Where OSU sees continued opportunities to improve support and manage costs
